FREE SHIPPING ON ORDERS OVER $150 IN THE U.S.

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Shipping Information and Policies

Processing Times:

  • Standard orders are typically processed within 5 business days. 
  • During peak times (like sales or holidays), processing may take a little longer. We strive to pack and ship your order promptly.

Holiday Season Shipping:

  • Shipping services may be slower during the holiday season. Delays in scanning and delivery are common, so we ask for your patience.

Tracking Your Order:

  • Once shipped, you'll receive tracking information via email.
  • Tracking details may take up to 72 hours to appear in the carrier's system.

Important Shipping Notes:

  • Estimated shipping times at checkout are just that – estimates. We often ship sooner than expected, but please allow for variations, especially during busy periods.
  • Our team works diligently Monday to Friday. Orders packaged late on Friday may only be collected by the carrier on the next business day.
  • Please remember, we do not ship on weekends.

Patch Shipping

  • Patches are always shipped seperately from other items
  • Patches are sent via USPS.
  • To maintain low shipping costs, small patch orders (less than 4 patches) do not include tracking.
  • Domestic patch orders: Allow 5-15 business days for delivery after shipping notification.
  • International patch orders: Allow 10-28 business days for delivery.
  • Patches will arrive in a small white envelope with your regular mail.

Pre-Shipment

  • In case of a "pre-shipment" status, your order is with USPS, but they may be experiencing delays.
  • Due to factors like federal funding cuts, USPS service disruptions are not uncommon.
  • If you order is still in pre-shipment after one week please contact us and we will do our best to resolve the situation. We know how frustrating delays can be, and are sorry for any inconvenience this has caused.

International Shipping

  • We ship worldwide, however delivery can take up to 28 business days or more.
  • Be aware that items can be held at customs, potentially delaying delivery.
  • Customers may incur customs fees, import taxes, or other charges, which are the responsibility of the customer. 
  • Please be aware that international shipments are often subject to such fees, which are levied by the destination country and not by our company. Unfortunately, we are unable to predict or control these charges as they vary from country to country. As these fees are not levied by us, we are unable to offer a refund for them.

Shipping Policies

Your use of birdcollective.com signifies your acceptance and adherence to the terms outlined below, as stated in our shipping policy.

Cancellations

If you would like to cancel an order please contact us immediately. We may or may not be able to accommodate requests depending on what stage of processing and shipping your order is in.

Changes 

We cannot change the contents of your order. If your order is not correct, contact us immediately to cancel your order so you can place a new one.

Incorrect Addresses

Customers are responsible for ensuring the correct shipping address is entered at checkout. We are not accountable for autofill features; please verify that the autofilled address is accurate. If you notice an incorrect shipping address, contact us immediately. We can only modify shipping addresses for unprocessed orders. Once an order is processed, we can no longer change the shipping address. Additionally, we cannot contact the carrier or provide delivery instructions on behalf of customers.

If your order is returned to us due to an incorrect or insufficient address, we will refund the items returned. You can then reorder the items from our store. Please note that shipping costs are non-refundable.

We are not responsible for mail forwarding failures that result in your package being returned to the sender.

Missing Orders

We are not responsible for lost or stolen packages once tracking shows the order as delivered.

Delivery Confirmation & Missing Packages

Occasionally, carriers may mark a package as delivered before it actually arrives. If your package is marked as delivered but has not yet arrived, please allow up to 48 hours for it to be delivered.

In the meantime, we recommend checking:

• Your mailbox or parcel locker
• Any safe spots around your home (front door, side door, garage, back entrance, etc.)
• With a building manager, front desk, or mailroom (if applicable)
• With neighbors in case it was mistakenly delivered nearby

If your package has not arrived within 3 days of the delivery confirmation, please contact us at support@birdcollective.com. We will do our best to assist you in locating it, but we are unable to replace or refund orders that show a confirmed delivery.

For added security, we recommend selecting a shipping address where someone will be available to receive the package or using a secure pickup option if offered by the carrier.

Shipping Speeds

Shipping speeds are not guaranteed. We do our best to prioritize expedited packages and will ship with the speed that you choose. We process most orders within 5 business days. During holidays and or times of large volume there may be delays in processing your order. We can not change the shipping speed after your order has been placed. We can not offer refunds for shipping delays.