Frequently Asked Questions
Product
Our products are unique, with different fits to provide you with the best quality and distinctive pieces! Most items run true to size, but for specific sizing guidance, check the product page. You’ll find a sizing tab at the bottom of each page with detailed measurements.
If a size chart isn’t available or you’re still unsure, feel free to
We restock popular items as often as possible, but availability varies. Sign up for restock notifications on the product page to get notified as soon as it's back.
Most of our t-shirts are pre-shrunk, but some shrinkage may still occur after washing. We recommend washing in cold water and air-drying to minimize shrinkage.
Some items are limited edition, while others may return. The best way to know is by signing up for restock alerts on the product page or subscribing to our newsletter. If the item is no longer on the website that means it's not coming back.
Ordering
If you entered the wrong shipping address and need to update it, please email
Unfortunately, we cannot modify addresses for orders that have already been fulfilled. Customers are responsible for entering the correct address at checkout and we can not communicate with the carrier on your behalf.
We are unable to edit the contents of your order. If you would like to change your order, including product, size, and/or quantity, please email us at support@birdcollective.com right away. We will cancel your order and you can place a new one. We may not be able to cancel your order depending on the stage of processing it is in.
Unfortunately we do not have the ability to include gift notes in your order at this time.
Email us at support@birdcollective.com to cancel your order. Depending on the stage of processing that your order is in we may not be able to cancel it.
Sales and Discounts
We rarely have sales, and due to limited supply, we generally do not offer retroactive discounts. However, if your order was placed within 48 hours of the sale, we can offer store credit for the price difference. The item must still be in stock on our website in the same size and color you purchased for the credit to be honored.
Discount codes typically cannot be combined with sale prices unless stated otherwise.
1. Ensure that the coupon code is entered correctly, and there are no extra spaces.
2. Verify that the items in your cart are valid for discount codes. Many third party items such as books, games and puzzles are not eligible for discounts unless otherwise noted. You can read more in our discount policy.
3. Check that your coupon code has not expired. Certain coupon codes have expiration dates, like our Welcome Discount.
If the issue persists after following these steps, please provide us with the following details so that we can investigate further:
1. The exact error message you are receiving, if any.
2. The specific products you are trying to purchase with the coupon.
See our full policy below:
Shipping
Please allow 2-5 business days for your order to be processed before it is ready for shipping.
IMPORTANT NOTICE: The shipping durations shown during checkout are solely ESTIMATES for the transit time and are automatically generated by our shipping services. These estimates DO NOT include the processing time to package your order, regardless of the chosen shipping speed. On occasion, we may package orders on Friday afternoons, but they might only be collected by the shipping provider on the subsequent business day. It can take up to 72 hours for the package to be scanned into the shipping provider's system. Please be aware that we do not conduct shipments over the weekends. Our business operates exclusively from Monday to Friday for order fulfillment.
You will receive a shipping confirmation email as soon as your order ships. We do not ship on Saturdays, Sundays, or holidays. During high volume times such as sales or holidays there may be a delay in processing, but rest assured we are working to get your order to you as soon as possible.
We only have the ability to change your shipping address if your order has not yet been processed or fulfilled. Please contact us immediately if you need your address changed. If your order has already shipped you should reach out to the carrier to see if they can change it. We are not responsible for incorrect addresses or lost packages due to an incorrect shipping address. Read more details about our shipping policy here.
SHIPPING POLICIESPre-shipment means we have handed your package off to the carrier and it is awaiting processing on their end. Unfortunately, recent stress on the postal service has caused delays in packages being processed. Don't worry it should be on its way soon!
If your package is stuck in pre-shipment for more than 7 business days then it is probably lost in transit. Please reach out to us at support@birdcollective.com.
We do! Please note that international shipping is expensive and we can not lower the rates from what you see at checkout. Read more about international shipping here.
When your order ships you will receive a shipping confirmation containing your tracking info. Please check your junk email folders.
If you ordered patches, we ship these in an envelope without tracking to keep the shipping costs low for you. Our patches are shipped seperately from the rest of our products. If you order a large amount of patches we sometimes will ship with tracking.
Sometimes a package is marked as delivered but it doesn't actually get delivered for another business day or two. Read about our policy on stolen packages on SHIPPING page.
Oh no! We’re sorry to hear that. Our shipping carriers work independently from us, but here are a few solutions we can offer: If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Read about our policy on stolen packages on SHIPPING page.
If the tracking hasn’t been updated in 7 days or if it was never updated since the label was created, chances are it was lost in transit. Please contact us and we'll do our best to help!
Returns & Exchanges
We want you to be satisfied with your purchase. We will accept returns and exchangess of new products and unwashed, unworn apparel within 30 days of purchase with exception of socks, vintage, or final sale items*. See our full return policy below.
RETURN POLICYHead to our Returns & Exchanges portal for options and a step-by-step guide. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder). If you select to exchange, but the item sells out before your return is finalized, the exchange will instead default to a refund.
We are sorry to hear that! Get in touch with us at support@birdcollective.com as soon as possible and include a description and photos of the damage described. Claims after 30 days will not be accepted.
General
You can find the current list of groups we work with here.
No, all of our designs are created by skilled illustrators and designers. We believe in supporting talented artists and illustrators, and using AI-generated art takes away opportunities from them. Additionally, AI-created artwork raises ethical concerns, including the use of existing artists’ original work, styles and techniques without consent. We encourage you to support brands that value original, human-made artwork.
You can read about where our money is making an impact here.
Yes! Find out more here: https://www.faire.com/direct/birdcollective
Bird Patch Club Subscription
Check out our Birding Patch Club FAQ for answers to all your questions.